Anthia Pun
Technical Writer practicing Content Writing and Copy Editing, with Clerical, Administration & Customer Service Skills.
Phone:
(647) 881-7042
Email:
LinkedIn:
https://www.linkedin.com/in/anthia-pun-425949149/
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Twitter: https://twitter.com/AnthiaPun
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Hello! I'm Anthia Pun
I am a highly motivated, action-oriented individual seeking employment as an Administrative Assistant, Technical Writer, Content Writer or Copy Editor where I can utilize my skills in administration, data entry, editing, writing, digital communications/marketing, and business analysis to assist a company in achieving its goals.
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I am an organized, efficient and action-oriented with skills in research and data analysis, technical writing, content management and business communications.
In addition, I am a fast learner that utilizes strong verbal and written communication skills combined with analytical problem-solving skills to manage conflict and work well with others.
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I seek to create accurate, informative and helpful content to engage audiences through digital and print platforms. Adept at using social media channels to reach users and utilize marketing collateral to create hype and interest in content created. Skilled in Administration and General office duties to support Management, HR and colleagues.
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E X P E R T I S E
Microsoft Office Suite
Client Relations
Web Content Development
Researching, Technical Writing, Editing
Digital/Visual Communications
Corporate Communications/Digital Marketing
Adobe software
Administration (Data entry, Filing, Order Fulfillment)
Project Planning/Timeliness
C A R E E R - R E L A T E D S K I L L S
Technical Writing
. Proficient in writing user-friendly descriptions, summaries and task-focused instructions for multi-modal online and print resources
. Practiced in creating and formatting print and online user reference guides, cheat sheets, Q&A, brochures and manuals to help customer's navigate through websites and solve software problems
. Created a User and Task Analysis Report for Skype and LinkedIn to identify accessibility and usage problems
. Conducted extensive research for use in the composition of White Papers
. Experienced in compiling a schedule for the development and completion of deliverables through the creation of a Document Plan
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​. Practiced in answering Trouble Reports and following through with editing impacted documentation across multiple documentation releases
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​. Proficient in the maintenance of documentation to ensure it matches most recent changes implemented in corresponding software or hardware
Computer Proficiency
. Confident in the use of Microsoft Office Applications (Microsoft Word, Excel, PowerPoint, Outlook, OneNote)
. Efficiently created customized and edited documents and templates through Adobe FrameMaker software
. Practiced in hand-coding HTML to assist in the production of website material
. Utilized CSS to create multi-modal technical documentation to increase user accessibility and usability
. Practiced and knowledgeable about utilizing CCMS Schema ST4 for Documentation Design and Maintenance
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​. Trained in DITA CMS and oXygen XML for creating, editing, maintaining and publishing documentation across multiple deliverables
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. Adept at creating professional and visually appealing graphic design templates for documentation, personal branding purposes, User Guides using Adobe InDesign, Photoshop and Illustrator
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Business Communications
. Strong research, writing, editing & proofreading skills with comprehensive understanding of Canadian Press Style and Chicago Manual of Style
. Experienced in effectively using social networks such as Facebook, Twitter, LinkedIn and Blogs (i.e. Word Press) to create a positive image, engage the public and inform them of current and upcoming company marketing events
. Practiced in formatting and writing business proposals, informal reports and letters/memos of transmittal to identify and solve internal and external communication issues
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​. Professional and effective at email correspondence, arranging meetings through Microsoft Outlook and taking Meeting Minutes
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. Effectively utilizes digital communication software like Skype, Zoom, Whatsapp to correspond with internal and external stakeholders
SKILLS
Classic Title
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Copy Editing
EDUCATION
2017-2018
Seneca College
Technical Communications
Post-Graduate Certificate
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2012-2014
George Brown College
Baking & Pastry Arts Management
Ontario College Diploma
2008-2010
York University
Professional Writing Program
Undergraduate Studies
W O R K E X P E R I E N C E
December 2018- April 2019
Technical Writer
Ericsson Canada Inc.
ERICSSON CANADA INC.
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Responsible for the Design and Maintenance of company product documentation (Ericsson Catalog Manager, Ericsson Order Care), writing clear and engaging User Interface Text, Help Content and Software/Product Content
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Demonstrated superior management of multiple priorities and deadlines by delivering all product documentation on time, synchronizing with new software releases, updates and patches
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Corresponded, effectively communicated and worked with Team Members, Developers and Managers, ensuring all milestones in the Documentation Life Cycle were fulfilled, using Email, Memos, Microsoft SharePoint, OneNote
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Authored and edited customer-facing product documentation with input from internal and external stakeholders, incorporating customer feedback to improve online documentation
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Proficient in utilizing Schema ST4 (CCMS) and Tagtool (XML editor) to create, edit and publish documentation
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Skillful in employing Microsoft Office Applications (Outlook, PowerPoint, Excel, Word, SharePoint) for effective and efficient internal
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Created training materials and demo scripts for internal processes and procedures (e.g. using SharePoint, Skype, formatting Word Documents, etc.)communication
CITY OF BRAMPTON
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Assisted with the opening and closing procedures for Advanced Voting sessions
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Assisted with customer service duties as directed by the Location Supervisor (e.g. greeter, information help desk)
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Provided customer service by directing voters to appropriate voting station and answering questions related to voting process
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Assisted DRO (Deputy Returning Officer) with electronic voter check-in, verified identification provided by voter, retrieved appropriate ballot for voter, maintained count of voters processed
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Acted as individual contributor by handling proxy votes and Proxy Voter Certificates as required, demonstrating ability to follow instructions
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Provided accurate procedural information to voters regarding ballot completion
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Processed Application for Revision to Voters’ List forms as required
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Processed canceled and declined ballots as required
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Administered oaths as required
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Continuously reported and took inventory of ballots, forms etc. for DRO and Location Assistant throughout the day
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Responsible for organizing voting ballots and forms, filing and data entry to keep records
2018-2018
Election Assistant
City of Brampton
2014-2017
Cashier/Customer Service Representative
Tim Horton's
TIM HORTON'S
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Thrives when working independently and/or as part of a team to provide excellent and effcient customer service with detailed attention placed on quality assurance and consistency in the presentation of company product
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​Positive personality, professional and diplomatic with excellent phone and interpersonal skills
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Precision in using POS system, completing 80+ hours of online training to ensure adherence to company policies and procedures regarding cash, debit and credit transactions
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Excels in time management skills, by multi-tasking in serving customers, cleaning the store, stocking and taking inventory within an 8-hour shift
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Used analytical and problem solving skills to offer solutions to management so that business could continue to be conducted and customer service did not suffer from technological disturbances (e.g. inconsistent Wi-Fi signal, debit and credit machine not working)
March 2014- April 2014
General Production Worker
Bakerstreet
BAKERSTREET
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Opportunity to complete a one month Externship and work opportunity at Bakerstreet, an industrial bakery, with strict adherence to company guidelines for the mass-production of baked good
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Adhered to strict guidelines regarding the composition, quality, visual appeal and packaging of products to ensure consistency, while working under pressure in a mass-production facility
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Understanding of business process planning and organization with a chronological order of tasks to be completed amongst a variety of internal teams
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Able to fulfill customer demands by working under pressure to meet designated product quantities in time for shipment